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Warranty

Once construction has ended, our commitment continues to ensure that you will enjoy your home for many years to come. Caruso Homes is proud to provide the following warranty coverage on your new home:

1-year coverage for general defects in materials and workmanship
2-year coverage for defects in original installation of the plumbing, electrical, and HVAC systems
10-year coverage for major structural defects

Please refer to the RWC Warranty Manual and the Caruso Homes “Answer Book” for detailed information about your home warranty coverage. The Caruso Homes Warranty Team is dedicated to providing superior service for the follow-up care of your home. The Warranty Staff maintains records of all warranty calls and work activity at your residence. We can provide the best service possible by requesting that you contact the Warranty Staff directly for post settlement issues and not the Community Construction Manager or Sales Team.

To submit a warranty work order or request for your six month inspection, please use our online homeowner portal. You should have received a letter with login information after settlement. If you need us to resend your login information, please email us at warranty@carusohomes.com.

Submit Work Order

Homeowner Resources

Below are some helpful resources regarding your warranty coverage and maintenance of your new Caruso Home.

Warranty Office:

Caruso Homes

Attn: Warranty Department

2120 Baldwin Ave., Suite 200

Crofton, MD 21114

Warranty Phone: (667) 307-4290

Warranty Email: warranty@carusohomes.com

Warranty Hours: Monday - Thursday 9am—5pm, Friday 9am—4pm

After Hours: Please send an email or leave a message and we will respond on the next business day. In the event of an emergency, refer to the subcontractor list provided at settlement and contact them directly for immediate assistance. Please also leave a message or contact us on the next business day so we can document the emergency warranty services needed.

Disclaimer/Legal

EQUAL HOUSING OPPORTUNITY
Caruso Homes is pledged to the letter and spirit of the U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support affirmative advertising and marketing programs in which there are no barriers to obtaining housing because of race, color, religion, gender, handicap, familial status, or national origin.

PRICING AND INCENTIVES
Caruso Homes reserves the right to change pricing and incentive packages without notice. Any pricing noted is conditioned upon the review and approval of the Builder, Developer, Lender, and County. Closing contributions and incentives are dependent upon the use of our designated lenders and title company. Lot premiums may apply. All pricing and incentives must be verified with the Community Sales Manager prior to written contract.

SPECIFICATIONS, PHOTOS AND RENDERINGS
Community site maps and model floor plans are artist renderings that may depict optional features and are not to be construed as contractual builder standards. All square footages or dimensions are approximate. Features, options and designs are subject to changes or substitution without notice. Photographs are used for likeness only and may reflect optional features that are not included in base pricing. All materials contained on this website is for informational purposes only and is subject to change at any time.

LINKS TO AND FROM THIS SITE
Caruso Homes shall not be liable for the accuracy or content of information provided by websites which are linked to our website via hypertext or other computer "links." Links to external websites are provided merely as a convenience to our users and do not constitute an endorsement by Caruso Homes.

PRIVACY POLICY
Caruso Homes respects the privacy of your information. We do not sell or rent information collected during your use of our website to any unaffiliated third parties without your prior consent. When you register on our site, or you send us a communication, we collect and store all information so we can communicate with you about our products and services. In addition, we may automatically gather general statistical and publicly available information about our website and visitors. We employ reasonable security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information, however we cannot guarantee the security of any information you transmit to us electronically. To update your personal information or request to opt-out of future communications, you can contact us by email. By using our website, you consent to the collection and use of this information as described above.