Attn: Warranty Department
2120 Baldwin Ave., Suite 200
Crofton MD, 21114
Phone: (301) 261-0277
Hours: Monday;-Thursday 9am-5pm, Friday 9am-4pm
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Once construction has ended, our commitment continues to ensure that you will enjoy your home for many years to come. Caruso Homes is proud to provide the following warranty coverage on your new home:
Coverage for general defects in materials and workmanship
Coverage for defects in original installation of the plumbing, electrical, and HVAC systems
Coverage for major structural defects
Please refer to the RWC Warranty Manual for detailed information about your home warranty coverage. The Caruso Homes Warranty Team is dedicated to providing superior service for the follow-up care of your home. The Warranty Staff maintains records of all warranty calls and work activity at your residence. We can provide the best service possible by requesting that you contact the Warranty Staff directly for post settlement issues and not the Community Construction Manager or Sales Team.
To submit a warranty work order or request for your ten month inspection, please use our online homeowner portal. You should have received a letter with login information after settlement. If you need us to resend your login information, please email us at firstname.lastname@example.org.
Below are some helpful resources regarding your warranty coverage and maintenance of your new Caruso Home.
The RWC Warranty Book - Maryland
The RWC Warranty Book - Delaware - Kent & Sussex Counties
The RWC Warranty Book - Delaware - New Castle County
The RWC Warranty Book - Pennsylvania
The RWC Warranty Book - North Carolina
10-Month Inspection Instructions
Fall/Winter Home Maintenance Checklist
How to Winterize Your Hose Bibs
Spring/Summer Home Maintenance Checklist
We are able to know every week what is going on in the progress of our home. It's been most enjoyable.